Common issues with products sync
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Last updated
Last updated
The "Attribute Missing" error occurs when required product attributes are not provided. Each product category has specific attributes, and those marked with an asterisk (*) are mandatory. Failure to fill in these attributes prevents the product from syncing with TikTok Shop.
Click on "Fix Me" next to the affected product.
Review the product error message at the top. If it states "product attributes value is required," scroll down to the Attributes section at the bottom.
Enter all required attributes, especially those marked with an asterisk (*), as they are mandatory.
Once all necessary attributes are completed, click "Save" at the top.
The error should now be resolved.
The "No Category Selected" error occurs when a product is assigned to an incorrect category or has no category assigned. Since TikTok Shop requires a valid category for product synchronization, this issue must be resolved before listing.
Click on "Fix Me" next to the affected product.
Review the product error message. If it states "Please Select a Category," scroll down to the Categories and Attributes section.
Select the appropriate category and its attributes.Click "Save" at the top.
The error should now be resolved.
To comply with TikTok Shop regulations, products sold in the EU region require manufacturer details, including:
Manufacturer’s name
Registered Trade Name
Country Code
Phone Number
Address
Failure to provide this information may result in product listing errors.
Open TikTok Shop Connector by SPL.
Enter the Manufacturer Details.
Click Submit to save changes.
For selling products in the EU region, TikTok Shop requires businesses to provide a Responsible Person (RP) accountable for compliance and product safety. Required details include:
Name
Trade Name
Country
Address
Failure to provide this information may result in listing errors or product rejection. Follow these steps:
Enter the Responsible Person Details.
Click Submit to save changes.
When syncing products to TikTok Shop, some categories require safety certifications or packaging warnings to ensure compliance. If these required certifications are missing, the product listing will fail.
Identify the Requirement
If you see the error "Certificate Missing", TikTok Shop requires a safety certification for that product category.
You may also be prompted with:
"Ci sono avvertenze o informazioni di sicurezza sulla confezione del prodotto?" (Are there warnings or safety information on the product packaging?)
Select Yes if the product contains warnings or safety details.
Select No if no safety information is required.
Provide Certification Information
If Yes, enter the required details and upload the necessary certification.
Upload the Certification Document
Click on "Add File".
Select the appropriate certification file (PDF, JPG, or PNG).
Ensure the file is within the required size limit.
Click "Save" to confirm.
Re-Sync the Product
Click "Create Products on TikTok".
Go to the Products section and click "Sync" again.
The "Title is Too Short" error occurs when the product title does not meet TikTok Shop’s minimum character requirement (usually 25 characters). A proper product title improves visibility and compliance.
Click on "Fix Me" to edit the product details.
Ensure the product title has at least 25 characters.
Click "Save" to update the product information.
The error should now be resolved, allowing product synchronization.
The "Size Chart Issue" occurs when a product category requires a size chart, but none has been provided. Categories such as clothing, footwear, and accessories require a size chart for accurate product details.
Identify the Issue
In TikTok Shop Connector by SPL, go to the Products section.
Locate the product displaying the "Size Chart Issue" error.
Edit Product Details
Click "Fix Me" to edit the product details.
Upload or Add the Required Size Chart
Upload an image or file containing the size chart details.and Click "Save" at the top.
The error should be resolved, and the product will be sync to TikTok Shop.
TikTok Shop requires product images to meet specific width and length dimensions. If the uploaded image does not meet these specifications, an error will occur, preventing the product from syncing.
Check TikTok Shop’s Image Requirements:
Ensure images are in JPG or PNG format.
The Minimum image size is 300×300 px
Click Edit Product and replace the image with the correctly sized version.
Click Save to update changes.
Re-Sync the Product:
After updating the image, go back to the Products section.
Click Sync to retry the listing process.
The Order Sync feature in the TikTok Shop Connector allows you to synchronize orders between TikTok Shop and Shopify, ensuring accurate and up-to-date order management.
To view order sync go to dashboard of TikTok shop connector by SPL click settings than order settings
You can customize order import settings based on two key criteria:
All Orders – This option imports all orders from TikTok Shop, regardless of whether they contain products linked to Shopify.
Only Orders with Linked Products (Recommended) – This option imports only the orders that contain products already linked to your Shopify store. Orders with unlinked products will not be synced.
Paid Only (Recommended) – Only orders that have been marked as paid in TikTok Shop will be imported into Shopify.
All Orders – Imports all orders, including unpaid ones.
Go to the TikTok Shop Connector in your Shopify admin panel.
Navigate to the Order Sync section.
Toggle the Order Sync switch to "On" .
Choose your order import settings:
Select order type (All Orders / Only Orders with Linked Products).
Select import timing (Paid Only / All Orders).
Click Save to confirm your settings.
The product does not exist in Shopify.
The product is not linked between TikTok Shop and Shopify.
Create a New Product if Not Found
Click on Create a New Product: A new product will be created into Shopify store by using your TikTok Shop product information.
The product will be added to the queue and will soon be live.
If the product already exists in Shopify but is not linked to TikTok Shop, you need to connect it manually.
Steps:
Click on Connect The Existing
Choose one of the following methods to link your Shopify product:
Connect via AI Search
Search and Connect Manually
Connect via AI Search
Steps:
Click on AI Search.
The system will automatically display matching products.
Fill in all SKUs.
Once all SKUs are selected, click Connect Product.
The product will be successfully connected.
Search and Connect Manually
Click on Search Shopify Products to Connect.
You can search by typing the product name or selecting from the dropdown list.
Fill in all SKUs.and Click Connect Product.
The product will be successfully connected.
Scroll down to the Size Chart section.
